Customer, Admin, & Team Support Specialist

May 10, 2021 10:18 AM | Holly Moss

We are searching for someone who is spectacular at supporting customers, admin, and the whole team. 

After reading the qualifications below, if you believe that person is YOU and are wanting a place where you can put down roots and stay long-term, send us your resumé and a cover letter stating why you are the best person for this job.

Amazing customer service skills

  • o    Can you make the customer feel that they are all that matters in that moment, whether in person, by phone or in writing?
  • o    Do you exude empathy?
  • o    Are you a genuine people person?

Exceptional communication, listening, & comprehension skills

  • o    Are you comfortable with asking clarifying questions to get the info needed to complete tasks?
  • o    Are you good at piecing together information from several sources to get the whole picture?
  • o    Are you good at taking notes & then referring back to them as needed?
  • o    Are you adaptable, willing to learn, quick to learn, and a multi-modal learner?

Administrative & program knowledge

  • o    Are you familiar with professional & letter formatting?
  • o    Are you able to be (or get) creative with programs?
  • o    Are you VERY comfortable with all of Microsoft Office Suite?
  • o    Are you overall tech-savvy?
  • o    Are you good at troubleshooting tech issues?

Ability to plan & organize

  • o    Are you good at prioritizing & project management?
  • o    Can you remain calm & deal with multiple requests coming at you from all directions seemingly all at once?
  • o    Are you able to shift gears without losing track of what you were working on and then resume?

Other duties may include, but are not limited to the following:

  • ·         Greeting/Reception
  • ·         Answer multi-line phones
  • ·         Copying and scanning
  • ·         Filing (must be able to file alphabetically)
  • ·         Data intake
  • ·         Process incoming & outgoing mail
  • ·         Monitor calendars & schedule appointments, remind when needed
  • ·         E-mails
  • ·         Write letters
  • ·         Inventory office supplies & know where to find them
  • ·         Digital file maintenance
  • ·         Process payments             

If you answered “yes” to these questions, we really want to hear from you! Please send resume to gals@tbcinfo.com


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